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PRIVACY POLICY

1. Introduction

At ROCOCO Painting & Decorating (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or engage our painting and decorating services.

2. Information We Collect
We may collect the following types of personal information:

  • Contact details: your name, address, email, and phone number.

  • Service details: information related to your property, project requirements, and service preferences.

  • Payment details: billing address, payment method, or transaction records.

  • Website usage data: IP address, browser type, and pages visited (collected via analytics tools such as Google Analytics).

We only collect information that is necessary to provide our services and manage customer relationships effectively.

3. How We Collect Your Information
We collect personal information directly from you when you:

  • Request a quote or contact us through our website or social media.

  • Call or email us regarding our services.

  • Enter into a service agreement or make a booking.

  • Provide feedback, reviews, or testimonials.

We may also collect limited technical data automatically through cookies when you browse our website.

4. Use of Personal Information
We use your personal information for purposes including:

  • Providing, scheduling, and managing painting and decorating services.

  • Preparing and sending quotations, invoices, and receipts.

  • Communicating with you about your project, inquiries, or feedback.

  • Improving our website, customer service, and marketing performance.

  • Complying with legal and regulatory obligations.

We do not sell, rent, or trade your personal information to third parties.

5. Disclosure of Personal Information
We may share your personal information with:

  • Our trusted contractors or suppliers (only as required to complete your project).

  • Professional service providers such as accountants, IT, or legal advisors.

  • Government agencies or regulators when required by law.

All third parties engaged by us are required to handle your information securely and in accordance with privacy obligations.

6. Data Storage and Security
We take all reasonable steps to ensure your personal information is protected against unauthorised access, loss, misuse, or alteration.
This includes:

  • Secure servers and password-protected systems.

  • Limited access to personal data by authorised personnel only.

  • Secure payment processing through trusted platforms.

If personal data is no longer required, it will be securely deleted or de-identified.

7. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance user experience and track performance.
Cookies collect anonymous data such as browser type, pages visited, and time spent on the site.
You can choose to disable cookies through your browser settings, but this may affect website functionality.

8. Access and Correction of Your Information
You have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate, incomplete, or outdated information.

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.

9. Direct Marketing
We may occasionally send you promotional emails or updates about our services.
You can opt out of receiving marketing communications at any time by clicking “unsubscribe” in the email or contacting us directly.

10. Links to Other Websites
Our website may contain links to external websites.
ROCOCO Painting & Decorating is not responsible for the privacy practices or content of those third-party sites. We recommend reviewing their privacy policies before providing any personal information.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will be published on our website with the new effective date.

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